سياسة الاسترجاع

Return Policy:

The consumer has the right to replace or recover the value of a product without prejudice to the stipulated terms and conditions according to the following:

1.   Time Frame should not exceed 14 days from the date of purchase unless the stated warranty condition otherwise required by Al-Wazzan United or by norms for a longer period.

2.   The original Invoice/Original receipt is required for all returns and exchanges

3.   Product should not be opened and should be in its original condition

4.   Returned products must be "as new" condition, in its original packing and with warranty cards, manuals & accessories.

5.   The Consumer has no right of return and replace a product in the following cases:

• If he was aware of the defect that existed in the product at the time of its purchase and accepted it in its condition, and it was recorded in the purchase invoice.

• If the good or merchandise, by its nature, characteristics, or method of packing or packaging, prevents it from being replaced or returned, such as its exposure to damage or the impossibility of returning it to what it was at the time of purchase in a way that prevents its resale, unless the reason for return and replacement is due to manufacturing defects, violation of mandatory standard specifications, or The goods or merchandise are contrary to what was agreed upon.

• Items that have been damaged or misused.

• Items without accessories such as remote controls, wires and cables.

• The warranty is considered void if the device has been broken, tampered or opened.

6.   When a promotional item is returned (in case of the promotion duration is passed), the value of the promotional item will be deducted from the refund amount

7.   Free Items that were given with purchased items must also be returned, and if those free of charge items were not "as new", there might be an additional charge.

8.   Devices shall be replaced or returned whenever they are defective or do not comply with the specifications, or this defect cannot be repaired without compromising their quality.

9.   The warranty covers only manufacturing defects that appear during the normal work of the fixed devices according to a technical report by the agent